FREQUENTLY ASKED QUESTIONS (FAQs)

Loans – General FAQ            Apply here

Q. Does FSCB offer small loans?
   
A. Yes, there is a minimum of $1,000.00 unless the customer currently has other loans with us.
   
Q. What is the difference between a personal loan and a commercial loan?
   
A. A personal loan is made to a natural person as a borrower (or multiple people as co-signers). A commercial loan is made to a business entity such as a Sole Proprietorship, Corporation, LLC, Partnership, etc. whose income is derived from providing goods and/or services.
   
Q. With an FSCB adjustable-rate mortgage (variable-rate home loan), what do the closing costs include?
   
A. Home loan closing costs typically include title insurance, loan origination fee, flood certificate and recording fees. In the majority of cases, these fees would be less than $1,000 for most real estate loans. Customers with Premier checking accounts are entitled to a discount on home loan closing costs. Periodic promotions waive some of the closing costs, so be sure to inquire about current specials when you apply for your loan.
   
Q. Does FSCB keep home loans in-house for servicing?
   
A. FSCB keeps and services all adjustable-rate mortgages. In order to provide more options for our customers, we offer fixed-rate mortgages that are sold on the secondary market. This means that although you would work with our staff up through your loan closing, your monthly loan payments would actually be sent to a different company. FSCB staff would not have access to your fixed-rate loan account information after the loan closing date.
   
Q. What is EQUITY?
   
A. Equity is simply the value of the home minus any outstanding mortgage(s) against the property. (For example, a home’s current appraised value is $100,000. The mortgage balance is $70,000. This means that the customer has $30,000 (30%) equity in the home. Since FSCB’s Home Equity loans can be for amounts up to 80% of the home’s value, this particular scenario would allow up to $10,000 for a Home Equity loan.)
   
Q. Is the Home Equity Loan interest rate fixed or variable?
   
A.

FSCB has two options available for home equity loans: The Home Equity Revolving Line of Credit and the Home Equity Term Loan (also referred to as a Second Mortgage).

With the Home Equity Revolving Line of Credit, interest rates are variable, tied to the Wall Street Journal’s published Prime Rate. Typically, rates are either .5% or 1% over the current prime rate, depending on the borrower’s loan-to-value ratio (see the next question for details). The actual interest rate can change monthly. (FSCB loans up to 80% of the home’s appraised value.) With the Revolving Line of Credit, the borrower makes a principal and interest payment each month based on the outstanding balance. As long as there is a principal amount available, that amount may be drawn out. These loans are usually set for a 10-year term.

The Home Equity Term Loan (second mortgage) has a fixed interest rate. The customer draws out the entire balance at once and then repays the loan in monthly principal and interest payments over a set term of five years.

   
Q. What does the term loan-to-value mean for a home loan?
   
A. Loan-to-value (LTV) can be figured by using a simple calculation of all the outstanding debt (first and second mortgages), divided by the current appraised value or purchase price of the property (whichever is lower).
   
Q. What is the average term for an FSCB car loan?
   
A. Auto loans are usually based on the manufacture year of the vehicle. New vehicles could have loans for up to 60 months.
   
Q. Does FSCB loan money for older vehicles?
   
A.

Yes, all vehicles would be considered as collateral, regardless of age. The car value is based on the NADA Book loan values and other sources for commercial vehicles. (The NADA web site provides consumers with retail values only, but the bank uses loan values to figure the maximum amount of the loan.)

www.nada.com

   
Q. Does FSCB loan money on commercial vehicles?
   
A. Yes, FSCB loans money for commercial vehicles, based on loan values determined by NADA guidelines.
   
Q. How often may I refinance a loan?
   
A. All loan requests receive full consideration, but we recommend not refinancing more frequently than a six-month interval. You should always consider the interest rate, annual percentage rate and any closing costs or fees before deciding to refinance a loan.
   
Q. Does FSCB accept loan applications on-line?
   
A. To help protect our customers’ privacy and to help guard against identity theft, we do not accept loan applications on-line. Our customers’ safety and security is important to us, and therefore, we require personal contact with our loan applicants to ensure identity.
   
Q. How do I apply for a loan at First State Community Bank?
   
A.

Visit any First State Community Bank to pick up a loan application or call to request an application via mail. Depending on the type of loan you are seeking, your application will be accompanied by a packet of information including bank disclosures, regulatory compliance issues, insurance information and possibly a HUD booklet issued by the U.S. government. Review the information in the packet at your leisure.
To actually apply for a loan, you must complete and sign the application and return it to the bank. A loan officer will then speak with you about your application and the purpose for the loan. The officer will verify your identity, review your financial data and pull a credit report. (Commercial loans require financial statements.)

In most cases, for personal loans, a decision on your loan will be made immediately or within a few business hours. For some loans, additional authorization is necessary, so a decision may take an extra business day. Loans secured by collateral may need to have the collateral verified in person by the loan officer.

For real estate loans, the loan officer will discuss a variety of options for you so that we can fit a loan program to your personal situation. Home appraisals are necessary for home loans, so a loan decision can occur as soon as the appraisal is complete. For commercial loans, the loan officer will review your application with a loan committee before a decision can be made. With any type of loan application, First State Community Bank is committed to providing speedy decisions because we value your time. Therefore, we move your application through our approval process as quickly as possible.

If, at any time, you need assistance in completing your loan application, you should not hesitate to ask for help. Our lending staff is happy to help you.   

   
Q. May I pay off my loan early and/or may I pay extra each month?
   
A. Yes, you may make non-scheduled principal payments at anytime during your loan term. You may also pay a set amount each month above the normal payment due or make lump sum payments periodically. You may even consider making your loan payments every two weeks (to coincide with your personal pay period) instead of monthly. Doing this increases the amount you pay toward principal every year and allows you to pay off your loan earlier, with overall less interest. Be sure to ask our staff how to set up an Automatic Funds Transfer from your FSCB checking account for convenient payments.
   

Loans – Fixed-rate Home Loans - FAQ

Q.

What information do I need to provide when I apply for a fixed-rate home loan?

   

A.

When you're ready to apply, you need the most current information on your monthly income and debt, a total of your assets, your Social Security Number and employment information. If you are refinancing, you will need to provide a copy of your homeowner's insurance policy and your last property tax bill. For a complete list, please contact a loan officer.

    

Q.

How long will the fixed-rate loan process take?

   

A.

Loan approval and closing times vary depending on the type of transaction and the complexity of your personal finances. The process can take, on average, anywhere from 14 to 60 days. After you and your loan officer review your application together, the loan officer can give you a better idea of the timeline.

    

Q.

What is a rate lock-in?

   

A.

The lock-in represents the interest rate you choose at the time of your application and will be the interest rate used to calculate your monthly payment at the time of your loan closing. The lock-in secures the interest rate during the process of your loan approval as long as your loan is processed and closed prior to the rate expiration date. Most rates are locked-in for 30 days, but others can be locked-in for up to 180 days, depending on the loan program. If you expect interest rates to rise, then it is a good idea to lock in a rate ahead of time.

   

Q.

May I pay off my loan early and/or may I pay extra each month?

   

A.

Yes, you may make principal payments at anytime during your loan term. You may also pay a set amount each month above the normal payment due or make lump sum payments periodically.

   

Q.

What is an escrow account?

   

A.

An escrow account is an account maintained by the lender to collect funds from the borrower in order to pay the taxes and property insurance due on the loan.

   

Q.

What is PITI?

   

A.

PITI represents how your loan payment is distributed when you make your mortgage payment:
P - Principal
I - Interest
T - Taxes
I - Insurance

 

Q.

What is a conventional loan?

   

A.

A conventional loan is a mortgage not guaranteed by VA or insured by FHA, FMHA or State Bond Agencies.

    

Q.

What is a jumbo loan?

   

A.

A jumbo loan is a conventional loan that exceeds the maximum agency (Fannie Mae, Freddie Mac) mortgage amount guidelines for a conventional loan. This amount is currently set at $417,000.

 

Q.

What is PMI?

   

A.

This stands for Private Mortgage Insurance. PMI is required if you borrow over 80.0% of your appraised value/sale price (lender must use the lower of the two values). This protects the lender against financial loss if the loan is defaulted. Some loan programs do not require mortgage insurance. Your loan officer will review all the possible loan programs that fit your individual situation, and you may qualify for one of the no-mortgage insurance loans.

    

Q.

What documents will I receive at my fixed-rate loan closing?

   

A.

At closing you will sign and receive copies of all legal documents that will be recorded and placed on record regarding the property that you are purchasing or refinancing. Also, you receive all pertinent information regarding your mortgage payment (including a copy of your appraisal) and servicing information for your new loan. If you have questions before the loan closing, don’t hesitate to ask your loan officer or a member of our lending staff.

 

 

Q. What is an origination fee (or points)?
   
A. A loan origination fee is sometimes called a “point” or “points.” It covers the lender’s administrative costs in processing the loan. Often expressed as a percentage of the loan, the fee will vary among lenders. Generally, the buyer pays the fee, unless otherwise negotiated.
   

Deposit Accounts - FAQ

Q. How do I open a deposit account at First State Community Bank?
   
A. Visit any First State Community Bank and talk to a Customer Service Representative. You will be required to verify your identity based on federal government requirements. You should plan to have your Social Security card and a state-issued photo ID when you open an account. You will also be asked to verify your date of birth, home address and phone number. Certain accounts and/or account ownership types may require additional documentation (such as a trust agreement if the account will be opened using the trust’s name).
   
Q. What are the types of deposit accounts FSCB handles?
   
A.

First State Community Bank has a variety of deposit accounts for individuals including Checking Accounts (FREE, Premier, Premier Plus, Regular, SuperNOW, Horizons Club, Conservator and Not-for-Profit); Money Market Accounts; Savings Accounts (Regular, Minor, Junior Savers Club, Junior Savers + Club, Not-for-Profit and Christmas Club); Certificates of Deposit (CD); and Individual Retirement Accounts (IRA). In addition to the above, we now offer Health Savings Accounts.

For businesses, we offer Express Business Checking, Small Business Accounts and Account Analysis. All businesses may also open Money Market Accounts. Other deposit accounts are dependent upon the legal ownership classification of the business.

   
Q. What is a CD and how do I open one?
   
A. A CD is a Certificate of Deposit, which means it is a time deposit. When you open a CD, you are agreeing to keep your money at our bank for a specified amount of time (the term of the CD). CD terms can range from seven days to five years at FSCB. By knowing how long you are keeping your money in our bank, we are able to use those funds to loan to your friends and neighbors for homes, cars, businesses, etc. You will need the same forms of identification mentioned above to open a CD.
   
Q. What is a Christmas Club account?
   
A. A Christmas Club account is a great way to save for end-of-year expenses such as Christmas gifts, personal property taxes, winter vacations, second semester tuition, etc. Using an existing FSCB checking or savings account, you can schedule automatic transfers from that account into a Christmas Club account from mid-November through mid-October (50 weeks) each year. You may also make additional manual deposits to the account throughout the year. You are required to keep the money in your account until the pay-out date in October, when the full amount (principal plus interest) is automatically deposited to the FSCB account of your choice.

Health Savings Accounts - FAQ

Q. What is a Health Savings Account (H.S.A.)?
   
A. Health Savings Accounts (H.S.A.s) were designed to give individuals tax advantages to offset healthcare costs.
   
Q. What is the main purpose of an H.S.A.?
   
A. The purpose of an H.S.A. is to pay for medical expenses not covered by the insurance policy, prescription drugs, dental and orthodontic care, and more.
   
Q. What are the major benefits of Health Savings Accounts?
   
A.
  • Contributions to an H.S.A., other than employer contributions, are deductible on the eligible individual’s tax return whether or not the individual itemizes deductions and regardless of income level.
  • Interest earned on an H.S.A. is tax-free.
  • High deductible health insurance plans may lower health insurance costs.
  • The IRS offers liberal allowances to integrate with employee benefit plans.
  • Employer contributions, if any, are not included in income.
  • Distributions from an H.S.A. that are used to pay qualified medical expenses are tax-free.
  • Prior to age 65, withdrawals made for non-qualified medical expenses are taxed as ordinary income and a 10% tax penalty is charged.
  • After age 65, withdrawals made for non-qualified medical expenses are taxed as ordinary income and will NOT be subject to any other penalties.
  • H.S.A.s are “portable” so they stay with the individual if he/she changes employers or leave the workforce.
  • H.S.A. funds can be used to pay health insurance premiums but only if collecting Federal or State unemployment benefits or COBRA continuation coverage through a former employer.
  • $35 Annual Fee
   
Q. Who is eligible for an H.S.A.?
   
A.
  • Must be enrolled in a qualified high deductible health insurance plan (HDHP),
  • and not covered by another ineligible health insurance plan,
  • and not enrolled in Medicare,
  • and not claimed as a dependent on someone else’s tax return.
   
Q. What is the definition of a High Deductible Health Plan (HDHP)?
   
A.
  • An HDHP must have a minimum annual deductible of
    • $1,100 for an individual,
    • $2,200 for a family
  • with a maximum annual out-of-pocket total of
    • $5,600 for an individual,
    • $11,200 for a family.

These figures are for 2008 and are indexed annually.

   
Q. Who is not eligible for an H.S.A.?
   
A.

An H.S.A. may not be used by a person who is:

  • Covered by any non-qualified individual or group health insurance plan,
  • Eligible for Medicare,
  • A dependent on another person’s tax return
   
Q. If my spouse and children are covered by a group health insurance plan that is not qualified for a health savings account but I am not covered under that health plan, am I eligible for an H.S.A.?
   
A.

Yes, as long as:

  • You have individual H.S.A.-qualified insurance,
  • Are not covered under the spouse’s insurance plan, and
  • Your spouse and dependents are not included in your H.S.A.
   
Q. How much can I deposit in my H.S.A.?
   
A.

You can make a contribution to your H.S.A. each year that you are eligible. The maximum contribution for Self-only coverage in 2007 is $2,850 and the maximum contribution for Family coverage for 2007 is $5,650.

(2008 = $2,900 for Self-only coverage and $5,800 for Family coverage.)

Individuals age 55 and older can also make additional "catch-up"contributions.
The maximum annual catch-up contibutions is as follows:

  • 2007 = $800
  • 2008 = $900
  • 2009 and after = $1,000
   
Q. How do I determine my contribution?
   
A.

Your eligibility to contribute to an H.S.A. is determined by the effective date of your HDHP coverage. If you do not have HDHP coverage for the entire year, you will not be able to make the maximum contribution. All contributions (including catch-up contributions) must be pro-rated. Your annual contribution depends on the number of months of HDHP coverage you have during the year (count only the months where you have HDHP coverage on the first day of the month). For years after 2006 a special rule allows you to contribute the maximum amount for the year as long as you have coverage for December. However, if you fail to remain covered for 2008, the extra contribution above the pro-rated amount is included in income and subject to an additional 10 percent tax.

Contributions can be made as late as April 15 of the following year.

   
Q. Do contributions have to be paid out in the year they are deposited?
   
A. No.  Contributions can accumulate over time and unused balances are carried forward each year.
   
Q. What happens to my H.S.A. if I terminate my H.S.A.-qualified insurance?
   
A. The H.S.A. remains unaffected until you withdraw the funds.
   
Q. What happens to my H.S.A. when I die?
   
A. The H.S.A. is transferred to the named beneficiary in the same manner as an IRA.  A transfer to a surviving spouse is tax-free.  Transfers to other beneficiaries are taxable.
   
Q. Can an H.S.A. be owned by a Living Trust?
   
A. No
   
Q. Can a Living Trust be the beneficiary of a H.S.A.?
   
A. Yes.  The same rules that apply to IRAs in this regard would be applicable for H.S.A.s.
   
Q. Does First State Community Bank (FSCB) offer H.S.A.s?
   
A. Yes, we do!
   
Q. What are the features of FSCB’s H.S.A.s?
   
A.

FSCB’s H.S.A.s have a number of features:

  • Our H.S.A.s are interest-bearing checking accounts with the same tiers and interest as our SuperNOW account
  • Separate monthly statements
  • $50 minimum initial deposit to open account
  • No minimum balance fee
  • Additional deposits can be made by automated funds transfers from another FSCB account
  • Unlimited check writing
  • Uniquely designed debit cards for ease of payment for qualified medical expenses (Point-of-sale transactions only – no PIN-based or ATM withdrawals allowed.)
  • Two special H.S.A. check styles are available
   
Q. Is there a charge for an FSCB H.S.A.?
   
A. Yes, there is a minimal annual charge.
   
Q. How can I find out more about H.S.A.s?
   
A. You can find out more about H.S.A.s by visiting www.ustreas.gov and clicking on the Health Savings Accounts link or check with your accountant or legal advisor to find out if H.S.A.s are right for you!

Debit Cards/ATM Cards – FAQ

Q. What are my daily limits with an FSCB First CheckCard (Debit Card) and/or an FSCB ATM card?
   
A.

The First CheckCard (Debit Card) has a daily limit of $1000 for point-of-sale purchases and $500 for ATM withdrawals. This means that you can use your debit card multiple times throughout the day to make purchases at the grocery store, gas station, clothing store, etc. (up to $1000), and you can withdraw cash at the ATM (up to $500).

Minors (16-17 year-olds) who have a debit card daily limit of $250 for point-of-sale purchases or you may withdraw up to $100 at an ATM and use the remaining $150 for point-of-sale purchases. This means that you can use your debit card multiple times throughout the day to make purchases at the grocery store, gas station, clothing store, etc., but your limit is $250 total for the day.


 (When you reach 18 years old, you may request that your limits be increased.) NOTE: When minors submit an application for a debit card, the application must also be signed by the parent or guardian on the account with the minor.

Customers who have an ATM card (not a debit card) are limited to withdrawals of $200 per day at the ATM.

   
Q. Is there a charge for using my debit card at an ATM?
   
A. If you use your First CheckCard at an FSCB ATM, there is no charge. If you use your card at a non-FSCB ATM, then you will incur a charge from that bank as well as FSCB for the interchange fee. These fees are different at each bank.
   
Q. Is there a charge for using my debit card for point-of-sale purchases?
   
A. No. There is no charge to use your debit card anywhere MasterCard is accepted.
   
Q. What’s the difference between a DEBIT and CREDIT for point-of-sale purchases?
   
A.

The First CheckCard debit card can be used anywhere MasterCard is accepted. Different merchants have different ways of handling these transactions, but all debit card transactions are processed through your checking account as soon as the merchant “batches out,” so you will need to enter the transaction into your register the same day you make the purchase.

Sometimes you will use your card as a DEBIT transaction. This requires that you enter your PIN number, but you will not sign the receipt. Other times you will use your card as a CREDIT transaction. Most of the time, you will be required to sign the receipt for a CREDIT transaction, but some merchants (such as pay-at-the-pump gas stations) do not require signatures.

   
Q. What do I do if my debit card is lost or stolen?
   
A. You are required to notify us immediately when you know that your card has been lost or stolen. During banking hours, you may call your local FSCB or you may contact the Debit Card Manager at the Farmington bank (573) 756-4547. During non-banking hours, you should contact SHAZAM at (800) 383-8000. SHAZAM is available 24 hours a day.

Miscellaneous - FAQ

Q. How do I order checks on-line?
   
A. To order checks on-line, simply click on the Deluxe logo on the FSCB home page. You can complete your order and submit it electronically. If you would like to talk to a Deluxe representative to order checks, or to inquire about a current order and/or shipping date, you may call Deluxe’s toll-free number at (877) 838-5287. (Of course, you are always welcome to drop off your reorder form at any FSCB location, and we will get your checks ordered for you.)
   
Q. How do I check interest rates on-line?
   
A. Simply click on the Rates link on the FSCB home page, and you will access a current rate sheet. CD interest rate specials are not posted on the web site, so be sure to contact your local bank to inquire about any special promotions.
   
Q. How do I buy Travelers Cheques?
   
A.

You can purchase American Express Travelers Cheques from any First State Community Bank teller. Single-signature Cheques are available in the following packs:

$150 (three @ $50)
$200 (ten @ $20)
$250 (five @ $50)
$300 (three @ $100)
$500 (ten @ $50 or five at $100)
$1000 (ten @ $100)

Single-signature Cheques are purchased with only one name on them. The person who purchases the Cheques is also the person who signs the check upon redemption. The cost to purchase single-signature Cheques is 1% of the total cost. (Horizons Club members and Premier Checking Account holders do not have to pay the fee.)

Double-signature Cheques are available in the following packs:

$150 (three @ $50)
$200 (ten @ $20)
$500 (five @ $100)

Double-signature Cheques are unique in that only one person needs to be present to sign the application for the purchase of the checks, but either party listed on the checks are allowed to sign them upon redemption.

A photo ID is required to purchase Travelers Cheques.

   
Q. What’s the difference between a Money Order and a Cashiers Check?
   
A. Both of these cash instruments are used in virtually the same way. However, a Money Order can only be purchased for amounts up to $1000 maximum (with a $3 fee), and the customer fills out the actual Money Order. Cashiers Checks can be purchased for any amount (with a $4 fee), and the teller types out the Cashiers Check. Both require guaranteed funds and a photo ID to purchase. Premier Checking Account holders receive a 50% discount on the fee, and Horizons Club members do not pay a fee.
   
Q. What does it mean to wire money and how does it work?
   
A.

Wiring money is simply a way to electronically move money from an account at one bank to an account at another bank. The sending and receiving banks can be down the block, across town, in another state or even another country. All wires within the U.S. are domestic. Wires to and from another country are international.

To send an outgoing wire from FSCB, the first thing you will need to have is guaranteed funds. You should then ask the recipient of the wire transfer to get specific instructions from the receiving bank. (Some banks do not use the routing number on the check to accept wire transfers, so the instructions will confirm the number you should use.) You will then complete a wire transfer form available at any FSCB location. You will provide your FSCB account information (unless you are a non-customer) as well as the recipient’s full name, address and account number at his/her bank. You will also need to supply the correct name and routing number for the receiving bank and the amount of the transfer.

For incoming wires, you will need to provide to the sender your full name and address as well as your FSCB account number and First State Community Bank’s routing number (081918425). If you do not have an FSCB account and funds are transferred in, then you will receive payment when we have confirmed your identity through proper valid photo ID.

Domestic wire transfer fees are $20 for outgoing wires; $10 for incoming wires (for customers); and $20 for incoming wires (for non-customers). Horizons Club members receive one free wire transfer fee per month, and Premier Checking Account customers receive a 50% discount on domestic wires. International wire transfer fees are charged at a higher rate, so contact your local FSCB to confirm the current fee.

   
Q. Does First State Community Bank offer insurance products?
   
A.

First State Community Bank owns an independent insurance agency – First State Insurance Agency (FSIA). FSIA offers a full line of insurance products through a number of insurance companies; therefore they are able to offer the best possible product and price for each individual customer.

Note that insurance products are not deposits, are not FDIC-insured, are not insured by any federal government agency, are not bank guaranteed and may decrease in value.

   
Q. Does the bank offer investment products?
   
A.

First State Bancshares, Inc. owns and operates Conservative Financial Services, Inc. (CFS). CFS offers a full line of investment products including stocks, bonds, mutual funds, insurance products and annuities for individuals and businesses. They specialize in growth and income investing, IRAs, retirement and estate planning, and 401(k) rollovers.

Note that investment products are not deposits, are not FDIC-insured, are not insured by any federal government agency, are not bank guaranteed and may decrease in value.

Bookkeeping - FAQ

Q. How do I find out if my direct deposit was received, how much my direct deposit was, what my account balance is and what checks recently cleared?
   
A.

The best way to answer all of these questions is to enroll in FirstNet on-line banking. You can find answers to all the above questions any time, day or night. FirstNet is FREE for individuals.

If you do not have access to the Internet, then you can call our 24-hour First Access Telephone Banking system. The phone number for your local FSCB’s Telephone Banking is listed on the Locations page. If you are traveling, you may call the Telephone Banking phone number toll-free at (888) 443-FSCB (3722). (LINK TO LOCATIONS PAGE.)

   
Q. When will I receive my checking/savings account statements?
   
A.

We print account statements virtually every day of the month. Your statement cycle is determined by the type of account(s) you have and the date your account was originally opened. Once you receive your first checking account statement(s), you can expect to receive your subsequent statements at the same time every month. Savings account statements print on or about the 27th day of the month at the end of each quarter (March, June, September and December), so you will receive a statement every three months.

Note that if you are enrolled in FREE FirstNet on-line banking, you may review your current transactions and most recent statement at any time.

   
Q. What is a dormant account?
   
A. A dormant account is an account that has not had any activity (deposits and withdrawals) for a specified amount of time. Checking accounts that have not had activity for a minimum of six months will be labeled dormant. Savings accounts that have not had activity for a minimum of one year will be labeled dormant. After an account is dormant for five years, funds are turned over to the State of Missouri. Forms must be completed to claim these funds. Contact the bookkeeping department for further information.
   
Q. How do I balance my checkbook?
   
A. We have a link in our Learn More (LINK TO LEARN MORE PAGE)
section to Deluxe’s Learning About Checking Accounts publication. Simply scroll down to the Balance Your Account section and learn through step-by-step instructions.

FirstNet On-line Banking - FAQ

Q. How do I enroll in FirstNet on-line banking?
   
A. Simply print out an enrollment form from our web site (fscb.com) and send it to the bank via mail, fax or personal visit.  Our system doesn’t currently allow on-line enrollment, but we are hoping to be able to offer this feature in the future.
   
Q. How much account history does FirstNet show?
   
A. The transaction history you see on FirstNet reflects the last 30 days, and the statements to which you have access are the past two statement periods. What you see on the screen is what we have available to our bookkeeping and customer service departments without having to access a special storage device. As an easy solution to your transaction history needs, simply download your statements at the end of each month and save them to your personal computer’s hard drive or to a CD. (If you do not have older statements in your files or on your computer’s hard drive, you may contact our bookkeeping department to assist you with your needs. A $20 per hour research fee may apply.)
   
Q. How do I select my own log-in and PIN (password) in FirstNet?
   
A. You can change your log-in and your PIN (password) by selecting the PIN & User Options tab at the top of the page while you’re logged onto FirstNet. You will also have an option to change your current e-mail address on the same page.
   
Q. Why do I have to change my PIN (password) periodically instead of keeping the one I originally chose?
   
A. The security of your personal information is one of our top priorities. By periodically changing your PIN, you are taking one more step to ensure the privacy of your personal information. In addition, bank examiners are adding even more requirements for on-line banking to ensure the privacy of your information, and you may see even more frequent password changes as a result of examiners’ recommendations and/or requirements.
   
Q. Should I have my computer “remember” my FirstNet password for me?
   
A. We do not recommend having your password in your computer’s memory. We recommend always logging on with all the steps to ensure that someone else doesn’t have easy access to your personal information.
   
Q. Why does the system log me out after just a few minutes of inactivity?
   
A. The security of your personal information is very important to us. The system will automatically log you off after a few minutes of inactivity because it assumes you are no longer using the program. It does this to keep your personal information away from other eyes that may have access to your computer screen (whether you have guests in your home or you’re in a public place such as a library, school or office building).
   
Q. Does FirstNet allow transfers into my loan and/or Christmas Club account?
   
A. Yes. Simply execute a funds transfer from your checking or savings account and the money will be transferred into your loan or Christmas Club account. (Note that you cannot withdraw funds from your Christmas Club account. Those funds will be automatically deposited in mid-October into the checking or savings account you originally requested.)
   
Q. What is the easiest way to log onto FirstNet?
   
A.

You can get to the log-in screen from any page on our web site. On our home page, you will see the flashing log-in link on the right-hand side. Clicking on this will take you directly to the log-in screen. On the left-hand side, you will see the Internet Banking link. Clicking on this option will give you the choice of logging-in or printing an enrollment form.

You may also choose to add the Log-in screen to your Favorites list. When you’re on the Log-in screen, simply go to the Favorites option on your top tool bar, and click on Add to Favorites. Then name the page something like, “FSCB On-line Banking.”

   
Q. Can FirstNet show me my weekend activity debit card transactions immediately?
   
A. We cannot process any account activity until it actually hits your account. This means that if you purchase gas or groceries on a Saturday morning, it will not be processed through your account until the merchant electronically sends the information for that business’ deposit. (Sometimes businesses “batch out” every day, but their financial institutions may not process until the first business day after that transaction. In addition, some businesses don’t send their deposits on a daily basis, so you may see a debit card transaction hit your account several days after you actually made the purchase.) As a rule of thumb, always record your debit card and ATM transactions immediately in your check register and subtract the amount as if it is going to hit your account the same day. That way, you won’t ever be surprised when the transaction gets processed.
   
Q. What is a Vertex transaction? I see that on my transaction history in FirstNet, and I’m not sure what it is.
   
A. Vertex is the name of our on-line teller system. Any time you use a teller window at one of our banks, it will show up on your FirstNet listing as Vertex. This means that if you cash a check for $100 at a teller window (in the lobby or drive-up), you will see a Vertex transaction for $100 on that day. Since our teller system is real-time, it will show up immediately on your account. (Please note that our end-of-day processing always processes your deposits before your withdrawals that day.)
   
Q. On FirstNet, do I have options for the way my transactions are listed?
   
A. You can change the order of your transactions simply by clicking the little triangle arrow in the burgundy line across the top of the transactions (at the DATE column heading). You can choose between the most recent showing first (ascending) or last (descending).
   
Q. If my FirstNet account doesn’t list all my FSCB accounts, how do I add my other accounts?
   
A. Since some customers would prefer that only some of their accounts are listed on FirstNet, we do not assume that you want all your accounts listed unless you specifically request that we do so. If you would like to add accounts to your FirstNet listing, simply contact any customer service representative. You may do this by phone or by mail. (Please do not send any requests that include account numbers via e-mail. We want your personal financial information to remain safe, and unless all e-mail systems are set up with special firewalls, your personal information may be a target.)

On-line Bill Pay - FAQ

Q. How much does the on-line bill-payment service cost?
   
A. FSCB’s on-line bill payment service is free for individuals. Businesses pay a small monthly fee for commercial accounts.
   
Q. How do I sign up for on-line bill payment?
   
A. If you are already enrolled in FirstNet (on-line banking), then simply click on the Bill Payment tab at the top of the page, and you can set up your personal payees. If the account from which you want to pay is not listed, please contact a Customer Service Representative.
   
Q. Whom can I pay through on-line bill payment?
   
A. You can pay ANYONE in the United States from the next-door neighbor, to the utility company, to the bank, and even a child in college across the country.
   
Q. Are there any merchants that I cannot pay through the on-line bill payment service?
   
A. No.  Any merchant that is on Princeton’s database can go electronically.  If a merchant is not on the list you may send the payment as a check.  Make sure that you enter your merchant account number exactly the way it appears on your bill.  If you choose a merchant on the electronic database that requires an address match, choose the correct remittance address listed on your bill.
   
Q. When I make a payment through the on-line bill payment service, when will the money be taken out of my account?
   
A.

For an electronic payment, funds are debited the same day that the payment is sent, providing it is sent by 12:00 Noon CST.  Electronic payments submitted after 12:00 Noon CST are debited the next day during the bill pay processing. 

Check payment funds are debited from the account when the check clears your account at the bank. Although the bill-pay company processes your request on the date you have scheduled, it doesn’t “hit” your account until the payee accepts the payment and processes it. It’s just like when you send a check in the mail. The funds don’t immediately come out of your account. The funds are only deducted from your account when the creditor has processed your check, the check has been deposited into the business’ account, it has routed through the Federal Reserve system, and it has made it to First State Community Bank where it is processed through your account. This system actually allows you to hold on to your funds as long as possible.

(Be sure to record both types of transactions in your check register so that your account is balanced at all times.)

   
Q. What if I do not have enough money in my account when a bill-payment is scheduled?
   
A.

Check payments are handled in the same manner as a check written out of your checkbook against an insufficient balance. (See the question and answer above for more information.)

Electronic payments are verified for funds availability during processing.  If the funds are available, the account that you selected for the payment will be debited and the information sent on to Princeton for processing.  If the funds are not available, the payment will not be processed and you will receive a message to inform you that the payment could not be sent due to insufficient funds.  Each day the payment will be resubmitted for you until either you delete the payment or the funds are in the account to make the payment.

   
Q. What happens if I have a scheduled payment that falls over a weekend or holiday?
   
A. If a scheduled payment falls on a holiday or weekend, it will be paid on the Friday before the weekend or the last working day BEFORE the holiday.
   
Q. Can I use on-line bill payment if I live outside the U.S.?
   
A. Yes, as long as you have a bank account in the United States.  However, you cannot pay bills to payees located outside the United States.
   
Q. Can I get a copy of a cancelled check?
   
A. Yes.  You will need to contact the bank for this information.
   
Q. How long is history retained in the VIEW PAYMENT HISTORY section?
   
A. Payment history for active and deleted payees is retained and viewable indefinitely until further notice.
   
Q. What happens if I lose or forget my ID or PIN?
   
A. At this time there is not a separate ID and PIN for Bill Pay.  If you lose/forget your ID or PIN for FirstNet, you may contact the Customer Service Department of your local FSCB office and with proper verification, your PIN will be reset for you.
   
Q. When and how are the on-line bill payments processed?
   
A. Payment submitted, recurring or one-time, before 2:00 AM CST Monday-Friday will be processed at 2:00 AM CST.  Payments submitted between 2:00 AM CST and Noon CST will be processed at 12 Noon CST.  Payments received after 12:00 Noon CST on Monday-Thursday will be processed the next business day.  Payments received after 12:00 Noon CST on Friday will be processed the next business day.  All payments scheduled to go on a weekend will be processed on the processing day before the weekend.  All payments scheduled to go on a holiday will be processed the day before that date.  Payments entered on the weekend, recurring or one-time, will be processed on the next business day.
   
Q. How far in advance should I set up a payment to insure it is paid on time?
   
A.

For an electronic payment, allow 3 to 4 business days from when the payment is submitted.

For a check payment, the check will be in the mail on the same day the payment is submitted if it is submitted before the 2:00 AM processing.  If the check payment is entered before 12:00 Noon CST, the check will be mailed the following morning.  Allow 5 to 7 business days for a check payment.

Please note that we have no control over the U.S. Postal Service.

   
Q. Are there minimum and maximum payment amounts through the on-line bill payment service?
   
A. Electronic payments are validated against the available account balance prior to processing, and check payments settle against your account like any other check, therefore, there is no dollar limitation on payments made through bill pay.  You are limited only by the amount of funds in your account.
   
Q. How late in the day can I enter, edit, or delete a payment on the on-line bill payment service?
   
A. You may add, edit, or delete a payment up to 2:00 AM CST on the day the payment is scheduled to be sent.  If a same-day payment is submitted between 2:00 AM CST and Noon CST it may be edited up until Noon CST.
   
Q. When can I edit the dollar amount on a scheduled recurring payment?
   
A. You may edit the dollar amount the next business day after the scheduled payment date.
   
Q. Can I postdate a single payment?
   
A. Yes, just set the payment date for any date in the future. 
   
Q. Can I postdate recurring payments?
   
A. If a monthly recurring payment is set up to be paid on the 15th and the current date is November 12th, a payment will be scheduled for the month of November and set up to occur the 15th of every month until the end date is reached.  However, if the payment is set up to be paid on the 15th and the current date is November 16th the first payment will occur on December 15th.
   
Q. How do I pay multiple bills at one time using the on-line bill-pay service instead of paying each payee separately?
   
A. When you are in bill-pay, simply select the Quick Payment option at the top of the page. You can choose up to 10 payees, and they will all be listed on the page at the same time, You may then enter the amounts for each payee and the dates for payment in just a couple of easy steps. There is no need to pull up each payee one at a time.
   
Q. Can I stop a payment that has been scheduled?
   
A. You may stop check payments. After the check is printed and mailed, payment history will show the check number for that payment.  The stop payment would be added in the same manner as for a regular check written out of your checkbook. 
Electronic payments cannot be stopped.

Safe Deposit Boxes – General FAQ

Q. What can I put in a safe deposit box?
   
A. You can put anything in a safe deposit box that will fit in the box, as long as it is legal and non-perishable.
   
Q. What should I put in a safe deposit box?
   
A. Basically, you should keep any personal items in a safe deposit box that would make you say, “If I lose this, I am in deep trouble” OR “If I lose this, it would be impossible or difficult to replace.” Examples of things to keep in a safe deposit box include passports, birth certificates, adoption papers, marriage certificates, divorce decrees, originals of insurance policies, stocks, bonds, jewelry, family heirlooms, coin collections, irreplaceable photos and/or negatives, videos or photos of contents of your home for insurance purposes, etc.
   
Q. Who can access my safe deposit box?
   
A. When you sign the rental contract for your safe deposit box, you will indicate the names of the people who are authorized to enter your box. Only the people listed on the contract will have access to your box, and only you and your authorized co-owners know what is in the box.
   
Q. How do I rent a safe deposit box?
   
A.

Visit your local FSCB and ask a Customer Service Representative or the Safe Deposit Box attendant for assistance. Find out what boxes are available. Complete a rental contract for the box you are assigned and confirm that you are given two keys to your box. (The keys may or may not have the box number engraved on them.)

If you are already a customer at FSCB, then before you sign the contract, you will simply need to verify your identity with a license or other state-issued photo ID. First-time customers will need to provide additional information to be assigned a customer number. In this case, you will need to provide your date of birth, physical street address, home and work phone numbers, employer name and address, Social Security number and drivers license or state-issued photo ID.

   
Q. Do I have to bring all the authorized co-owners with me to get a safe deposit box?
   
A. We realize that it may be impossible to have everyone here at the same time due to work schedules and proximity to the bank. Therefore, only the primary box owner needs to be present to sign the original contract. The box owner will need to provide information about all co-owners for the contract (see the question above for details). The bank will keep a copy of the contract on file and you will take one with you to get the other co-owners’ signatures. The contract must be completed with all signatures in a timely manner and returned to the bank. Co-owners will only have access to the safe deposit box after they are listed on the contract, with a signature.
   
Q. Are the safe deposit boxes at FSCB all the same size and price?
   
A. Contact your local FSCB to ask about safe deposit box sizes and prices. A small box at one location may not be exactly the same size or price as the small box at another location. Availability differs at each location, as well. The large and extra-large boxes are generally in high demand, so there are usually fewer of these available.
   
Q. Are there any discounts for safe deposit box rentals?
   
A. Yes, Premier Checking Account customers and Horizons Club members receive a 20% discount on their safe deposit box rental fees every year.
   
Q. Are the contents of my safe deposit box covered by FDIC insurance?
   
A. No, the contents of your safe deposit box are not covered by FDIC insurance. Your safe deposit box is strictly a storage space provided by the bank in a secured vault.
   
 

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